Privacy Policy
Last updated: September 25, 2026
Heavy Equipment Repair, LLC (“we,” “us” or “our”) operates the website heavyequipmentrepairllc.com (the “Site”). This Privacy Policy explains what information we collect when you visit the Site or contact us, how we use it, and the choices you have. By using the Site you agree to the practices described here.
Information we collect
Information you give us. When you submit our quote or contact form, call, email or text us, we collect what you provide: typically your name, phone number, email address, company name, the make and model of your equipment, a description of the problem, and your location if you request a field call.
Information collected automatically. Like most websites, the Site may collect technical information such as your IP address, browser type, device type, pages viewed, time spent on pages, and the site that referred you. This is collected through server logs and analytics tools (see “Cookies and analytics” below) and is used in aggregate to understand how the Site is used.
Information from other sources. If you contact us through a third-party platform such as Facebook or Google, that platform may share basic profile information with us in line with its own privacy policy.
How we use your information
- To respond to your quote request, schedule service, dispatch a field technician and communicate about your repair.
- To invoice you and keep records of the work we perform, as required for our business and by law.
- To improve the Site, our services and our customer service.
- To send occasional service reminders or updates about our business, which you can opt out of at any time.
- To protect the Site, our customers and our business from fraud, abuse or security threats.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Text messages
If you give us your mobile number, we may text you about your service request, appointment or invoice. Message and data rates may apply. Reply STOP at any time to opt out. We will not send marketing text messages without your express consent, and mobile opt-in information is never shared with third parties for marketing purposes.
Cookies and analytics
The Site may use cookies and similar technologies, including Google Analytics, to measure traffic and understand how visitors use the Site. Google Analytics uses cookies to collect information such as pages visited and time on site; Google’s use of that data is governed by the Google Privacy Policy. You can opt out with the Google Analytics opt-out browser add-on. Our Contact page embeds Google Maps, which may set cookies subject to Google’s policies. You can disable cookies in your browser settings, though some parts of the Site may not work as intended.
Who we share information with
We share information only with service providers who help us run our business and who are bound to protect it: our website host, email provider, form and analytics tools, payment processors and, when needed, parts suppliers or our affiliated companies SLM Recycling and SLM Steel & Prefab in connection with your repair. We may also disclose information when required by law, to enforce our terms, or to protect the rights, property or safety of our company, our customers or others.
How long we keep information
We keep service records and related contact information for as long as needed to serve you and to meet our legal, accounting and warranty obligations. Website analytics data is retained according to the settings of the analytics tool.
Your choices and rights
You may ask us to see, correct or delete the personal information we hold about you, or to stop contacting you for marketing, by emailing admin@heavyequipmentrepairllc.com or calling 770-832-2799. We will honor your request unless we need to keep the information to complete a repair, comply with the law or resolve a dispute. Residents of states with consumer privacy laws (such as California) have additional rights under those laws; we do not sell or share personal information as those laws define it.
Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children
The Site is intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
Links to other sites
The Site may link to third-party websites, including our social media pages. We are not responsible for the privacy practices or content of those sites.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Continued use of the Site after changes are posted means you accept the revised policy.
Contact us
Heavy Equipment Repair, LLC
170 West Georgia Industrial Ave., Carrollton, GA 30117
Phone: 770-832-2799
Email: admin@heavyequipmentrepairllc.com